Privacy Policy

Important Notice

This is the privacy notice of Touch Bespoke Joinery Limited (registration number: 8430831) whose registered office is at Touch Bespoke Joinery Limited, Runwell Hall Farm, Hoe Lane, Chelmsford, Essex, CM3 8DQ, referred to as we, us or our in this privacy notice.

This privacy notice sets out how we collect and process your personal data. This privacy notice also provides certain information that is legally required and lists your rights in relation to your personal data.

This privacy notice relates to personal information that identifies you as a natural person (whether you are an actual or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact). We refer to this information throughout this privacy notice as personal data or personal information and further detail of what this includes are set out in this privacy notice below.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected by us at all times. Please read this privacy notice carefully as it explains how we may collect and use your personal data.

This privacy notice may vary from time to time so please check it regularly. This privacy notice was last updated on 18th September 2018.

How to Contact Us

Controller and Contact Details

For the purposes of relevant data protection legislation, we are a controller of your personal data. As a controller we use (or process) the personal data we hold about you in accordance with this privacy notice.

If you need to contact us in connection with the use or processing of your personal data, then you can do so using our contact details as set out below.

Our data protection officer is Shane King who you can contact at shane@touchjoinery.com or 01245 403 268.

What Information We Hold About You and Where We Obtain This From

The personal data that we collect about you may include the following information:

Personal data you provide to us in person, via our website, email or by telephone.
General information about you, such as your name, address and contact details.
Personal data you provide if you subscribe to any of our mailing or newsletter services.
Financial details, such as your bank account and card details.
Information about your use of our website such as your IP address, including personal data gathered using cookies.

How We Use Your Personal Data and the Lawful Basis for Doing So

Purposes for Processing

To perform our contractual obligations to you.
To administer your account.
To inform you about similar products and services.

Legal Basis

Processing is necessary in connection with a contract with you.
Processing is necessary for our legitimate business interests.

Who We Pass Your Personal Data To

Family, associates or representatives involved in the same project.
Staff for site visits or project completion.
Authorities or organisations where disclosure is required by law.
Credit reference agencies.
Debt recovery organisations.
Another company in case of business sale or takeover.
Emuca for delivery of furniture hardware.

Your data may be transferred outside the UK or EU where adequate protection measures are in place.

Accessing Our Website and Cookies

We may collect information such as your email address, IP address, and browsing data to analyse website traffic and improve services.

We use cookies and pixel tags to enhance user experience and track engagement. You can manage cookie preferences through your browser settings.

More information about cookies is available at http://allaboutcookies.org.

Your Rights

We will only store your data as long as necessary. You have the right to:

Request a copy of your personal data
Correct or delete inaccurate data
Restrict or object to processing
Request data portability
Withdraw consent at any time

If you have concerns, you may contact us or lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

How We Contact You About Other Products and Services

We may contact you via email or post about services, promotions, or updates. This does not affect communication regarding services you have specifically requested.